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IT Infrastructure Management
We provide IT Infrastructure management services (AMC) for desktops, laptops, servers, Network and communication components

Desktop Management
  • Desktop Assembling.
  • Hardware Troubleshooting.
  • Installation of Operating Systems.
  • Troubleshooting the Operating System related issues.
  • Troubleshooting the day to day related issue with desktop.
  • Installation and troubleshooting the MS outlook client.
  • Vendor Management.
Server Management
  • Administrating the servers.
  • Monitoring the server.
  • DNS ,DHCP.
  • Analysis window crash dump.
  • Work on different monitoring and ticketing tools available in market.
  • Troubleshooting the Operating System related issue.
  • Backup of server
  • Cluster Administration.
  • Vendor Management.
  • Routine Health Check for the server.
Printer Management
  • Replacement of Cartridge and Toner.
  • Paper Jam related issue.
  • Installation and Configuration of printers software.
  • Vendor Management.
  • Level one Hardware troubleshooting for DeskJet, Laser, Dot-matrix printer.
Network Management
  • Check the connectivity between desktop to Hub or switches.
  • Implement and Troubleshooting the LAN connectivity for desktop.
Microsoft Exchange
  • Provide support on MS Exchange 2003 and 2007.
  • Mail flow troubleshooting.
  • Maintenance of MS Exchange e.g. offline and online Defragementation,Eseutil,Isinteg.
  • Backup of Exchange server.
  • Migration of Exchange server from 2003 to 2007.
  • Cluster administration SCC,LCR,CCR .
Blackberry
  • Blackberry Enterprise Server ver.4.1
  • Desktop manager for Blackberry handset.
  • Creating and deleting the user on BES.
  • Resetting the Activation password.
  • Troubleshooting the mail flow issue on BES.
  • Test connectivity between BES and RIM router.
Antivirus Management
  • Installation of antivirus on Desktop.
  • Checking for the live update with internet both for desktop and server.
ITIL framework Implemented
  • Provide support on the lines of ITIL framework.
  • Implement and practice the ITIL framework .
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